1. Return & Exchange Period
- Customers can request a return or exchange within 14 days from the date of receipt.
-
Products
must be in their original condition, unused, unopened, and in the
original packaging.
2. Eligible Cases for Return or Exchange
-
Receiving the wrong product.
-
Receiving
a defective or damaged product upon delivery.
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Customer’s wish to change the product (in this case, the customer will cover the shipping costs).
3. Non-Returnable / Non-Exchangeable Items
-
Products
that are opened, used, or damaged due to misuse.
-
Personal
care items (such as baby bottles and pacifiers) for health and
hygiene reasons.
-
Clearance
or sale items explicitly marked as “non-returnable.”
4. Process of Return or Exchange
-
Contact
our customer service team via phone or email provided on the website.
-
Provide
the order number and product images in case of defect or damage.
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Choose your preferred solution:
-
Exchange with another product
-
Store
credit voucher with the same value.
-
Refund
to the original payment method.
5. Refund Timeline
-
Refunds
are processed within 7–14 business days after we receive and
inspect the returned item.
-
For
credit card or e-wallet payments, the timeline may vary depending on
your bank or service provider.
6. Shipping Costs
-
If the return or exchange is due to our mistake (defective or wrong item), Camera Baby will cover the shipping costs.
-
If the return or exchange is due to a customer’s choice (e.g., change of mind), the customer will bear the shipping costs.
We aim to provide our customers with a safe and flexible shopping experience, ensuring your satisfaction at every step.
